Our Policies

Ordering and Shipping

Solutions Pest & Lawn will provide tracking information by email to our customers for orders placed through our website. This will come in the form of an email with "Solutions Pest & Lawn" and your order number in the subject line. Please check your spam filter if you do not receive this email. It is the responsibility of our customers to be aware of the tracking information and be on the lookout for their order to arrive.

If you do not receive your order in a timely manner you must let us know no later than 7 days after shipment so that we can do our part to assist you in this matter. We cannot be held responsible for lost orders if we are not notified within 7 days from the time that the orders leave our facility. The carriers do not contact us to let us know that these orders are lost in transit.

We strive to give our customers the best customer service and we will make every effort to ship your order as soon as it is processed through our system. Most orders received before 5:00 PM EST will be shipped within one business day. Backordered and out of stock products will be clearly communicated at checkout. We will do our best to notify you of the estimated time of shipping and your order will ship out in the order in which is was received for limited quantity items.

Billing & Delivery Information

Once you are in the Checkout Screen you will need to make sure that your Shipping Information is correct. If your Shipping Information is different, you must change it to the correct Shipping Address.

Payment Information

In order to verify your payment information, your Billing zip code must match to what is filed with your Credit Card Account. We accept payments through major credit cards/debit cards (Visa, MasterCard, American Express or Discover).

Shipping Time Period

We do not ship on Saturdays or Sundays, or on Holidays. Orders placed on these days will be shipped the following Business Day. Shipping days are Monday through Friday.

Shipping Methods

Free shipping is available to the Contiguous United States. Free shipping is provided to our customers and will be sent by FedEx, FedEx SmartPost (which is picked up by FedEx at our Facility and delivered to you by USPS) or USPS (whichever option is most economical) for all orders in the Contiguous United States. These orders will take 1-6 business days to arrive after your order has been processed and picked up by the carrier. Our Free Shipping promotion applies only to the lower 48 states. Additional fees may apply for expedited shipping and larger orders. You will see these options on the checkout screen.

For large orders, please call our Customer Service Department for special pricing at 1-713-955-2000.

We CANNOT ship to P.O. Boxes, so please make sure that you update the address in the ship-to-address field. We do our best to catch any of these errors, but with the volume of orders, we are not always 100% successful. Customers will incur additional shipping charges to have the item redirected. Please read out Wrong Address Charge Statement Below.

Orders past 30 days MUST be unopened and sealed in their original form in order to return the product for a refund. You must contact our Customer Service Department before 30 days.

FedEx Home Delivery is guaranteed to be delivered by FedEx 1-5 business days within the Contiguous U.S. Delivery times are Monday through Saturday between 9 AM & 8 PM. FedEx Home Delivery cannot deliver to P.O. Boxes.

FedEx 2-Day Delivery is an available option to the Contiguous United States. 2-Day delivery is delivered by FedEx by 8:00 PM within 2 business days after the order has processed to most areas. Orders placed after 12:00 PM CST will be shipped out of our facility the next business day.

Shipping to Hawaii, Alaska & U.S. Territories

We do not currently ship to Hawaii, Alaska or U.S. territories.

Regulated States Disclaimer

All pesticides sold by Solutions that are required to be are federally registered with the Environmental Protection Agency (EPA). We provide the EPA registration number on the product details page. Some state Departments of Agriculture have placed additional restrictions on active ingredients, wording or products in general that either does not allow them to be sold in the state or require customers to have Certified Applicators Licenses before purchasing. If you try to purchase an item that is restricted in your state, you will receive a notice and a recommended alternative that we have screened to ensure compliance with your state laws.

Solutions tries to adhere to all state regulations, but the constant change makes it impossible to be 100% accurate. If you find something that either should or should not be sold in your state, please let us know and we will get it fixed on our end.

When can I expect my product to be delivered?

Most orders are processed and shipped out within one business day after your order is received. As soon as your order is processed and the label has been printed for shipping, you will receive an email with your order number and tracking number (if available). Your tracking information will update within 24-48 hours after your order has been picked up by the carrier. However, if you have a special order item or if the item will be drop-shipped, you may not receive a tracking number. The tracking information may take up to 24-48 hours to update online.

Our Free Shipping promotion applies only to the Contiguous United States. You can expect your order to be delivered to you within 3-7 business days from the Shipping Date.

Please note that some packages may take longer depending on the type of product, weight of the order, and/or the destination to where the package is to be delivered. Please be aware that if your order has multiple products and cannot fit in one package, you may not get your entire order on the first day and the rest of your order will be delivered to you with 1-2 business days later.

Also note that orders with Expedited Shipping, tracking will begin once the order is shipped from our warehouse, not once you place your order.

Will my expedited shipping be refunded when I return an item?

If you pay for expedited shipping and then decide to return an item, your shipping costs will not be refunded. You will only receive a refund for the item(s) that are being returned.

If I paid for expedited shipping and received the wrong product, do I get a refund on my shipping?

If we ship your order out on time and you receive it on time but receive the wrong item, you will not be refunded for shipping. We will do out best to correct your order by sending you a return label. You will need to return the wrong item and once we see the update on the tracking return, we will immediately process the refund or ship the correct item. You will only receive a refund for the item(s) you purchased because we shipped the order on time.

Return Policy

Returns

We do not accept returns for Equipment such as any type of Sprayers, Electronics, Box Spring Covers, Mattress Covers or Pillow Covers due to the nature of these products. (These products do have a Manufacturer’s Warranty. You will have to contact the manufacturer if there is an issue with the product).

Bed Bug Products: Most of these items are purchased for bed bug infestations and we cannot risk the chances of receiving contaminated items back into our facility. We appreciate your understanding of this policy.

No Hassle Returns

How to initiate a Return

Solutions Pest & Lawn returns are easy. Returns must be processed and received within 30 days from the date of purchase.

In order to qualify for a return, please call our customer service department to initiate the return process and further instructions for your return at 1-713-955-2000.

To qualify for a refund, all items must be returned unopened, in their original condition at the time of sale, including the original packaging and all tags, labels, containers, documentation, etc. Do not mark or deface original manufacturer containers in any manner. Solutions Pest & Lawn will not accept returns that are not authorized prior to return and do not meet all the above requirements. Unapproved returns will be shipped back to the customer at the customers' cost. If the return package is refused, no refund will be processed and products will be liquidated. Any and all costs related to return shipping must be paid by the customer. We do not accept returns on any open products or Equipment. Please call us if you have any questions at 1-713-955-2000.

Orders past 30 days MUST be sealed in their original form and cannot be opened in order to return the product for a refund. You must contact our Customer Service Department before 30 days.

Wrong Address Charges

A $15.00 fee may apply for the incorrect shipping address.

This is what USPS and FedEx will charge us to have it redirected to the correct address. This is a rare occurrence and we will do our best to contact the customer before we ship the package if the address is questionable.

1. Please check your ship-to address before processing the order. When a customer enters an incorrect address our shipping carriers will charge a fee and this will be passed on to the customer.

2. Please check your tracking number. If the package is lost due to the customer using the incorrect address we will not be held responsible. We cannot be held responsible if you enter an incorrect shipping address such that the package is shipped to another person/address and cannot be recovered. We will have to charge you the full order price again if you want the order shipped to the correct address. We will not issue refunds for the address mistakes that are out of our control.

3. Once we receive your return to our warehouse, please allow 3-5 business days for your funds to reflect your account per your financial institution minus the $15.00 fee.

Lost Orders

Solutions Pest & Lawn will provide you with tracking information via email for every order placed through our website. Customer will be responsible to make themselves aware of the tracking information and keep an eye out for their order to arrive.

If you do not receive your order in a timely manner you must let us know at least 7 days after shipment so that we can do our part to assist you in this matter. We cannot be held responsible for lost orders if we are not notified within 7 days from the time that the orders leave our facility. The carriers do not contact us to let us know that these orders are lost in transit.

What happens if you refuse your package?

You will receive a product refund minus Shipping & Handling. Any shipping fees will be incurred if a package is unable to be delivered or refused and shipped back to us. This is usually a double shipping charge as USPS and FedEx will charge us/the shipper. Please check your order and address before processing. If for any reason USPS or FedEx is unable to deliver the package after multiple attempts, the package will be returned to us. We are charged a return fee. You will be charged for Shipping & Handling. This fee will be charged back to the customer or will be deducted from the product cost of the original order.

Please note that we make every attempt to deliver all orders and packages and that this rarely occurs. Our shipping system does match and verifies the address, but not all errors are caught. Please check and double-check your order before you process the order.

We want your experience with Solutions Pest & Lawn to be pleasant and we work hard to satisfy all our customers to the best of our abilities, but lost packages, delivery delays, and damages do happen. Working with us will ensure that these issues are dealt with quickly and professionally. All customers will be sent an email with a tracking number shortly after the order is processed and ready to ship from our warehouse. Please check your email and track your package. Tracking may take 24-48 hours to update depending on the carrier.

Order Cancellations

Due to our quick processing commitment, orders cannot be canceled. Once your order is processed, our warehouse team is notified immediately, and will start to pick and pack the orders and ready them for shipment.

Orders placed between the hours of 5:00 PM and 6:00 AM Monday - Friday or Saturday/Sunday including holidays cannot be canceled due to shipping fulfillment. We can review and attempt to cancel your order, but we cannot promise that we can catch it on time due to our speedy shipping process.

Solutions Pest & Lawn International Orders Policy

Solutions Pest & Lawn currently does not ship internationally.

Damaged Product/Missing Product - Reporting Time Period

You have up to 3 business days after you receive your package to notify us of any damaged product(s) or if there are any products missing from your order.

We do not accept any returns on any equipment or electronics (including Sprayers). Equipment or Electronics cannot be returned as it is impossible to accurately know if it has been used or not.

We do not accept any returns on products without prior contact with one of our Customer Service Representatives.

If your product or equipment is damaged, you will need to contact Solutions Pest & Lawn within 3 business days of receiving your order via phone or email at 1-713-955-2000 or support@solutionsstores.com so we may assist you further.

If you believe that your order is damaged during transit or if you believe that you are missing an item on your order, please notify us immediately (within 3 business days after the delivery date) to file a report of the issue so that we can notify the carrier and file a claim on your behalf. You will need to keep ALL packaging material and the box that your order was received in just in case the carrier needs to inspect the package’s condition. Please handle spilled products with gloves.

If your order was received over 3 business days ago, you will need to call our Customer Service Department at 1-713-955-2000 so we can determine how we may assist you further.

If equipment or products are returned without contact with a Solutions Pest & Lawn Customer Service Representative, the item is subject to be disposed of without a refund being processed. You will be asked to email us at least 3 images of the damaged item(s) standing upright on a flat surface outside of the box you received your order in so that we can determine the actual damage or loss. If the product has a label, it must be visible in the picture. Please make sure that you are handling the product with gloves if it is a liquid. It is crucial for you to send us this information so that we can assist you further. We will need to receive images of the damaged product within a 3 business day period from the date received. If the time has elapsed, we will not be able to process a refund or a reshipment of your order.

Note: Some products are known to be shipped from their vendors with defective seals. As this is a known issue with certain vendors, we cannot be held liable and will not reship or refund the item.

Tax-Exemption Program Enrollment

Many organizations qualify to make sales tax-exempt purchases. To make tax-exempt purchases with Solutions Pest & Lawn, you will have to create an account on our website and contact our online customer service department so that we can register your account before your purchase by calling us at 1-713-955-2000 Monday - Friday from 8:00 AM - 5:00 PM Central Standard Time. Please contact your tax advisor or your state or local tax authority to determine if your organization qualifies for sales tax-exemption.

If your organization qualifies to purchase tax-exempt products, you will need to follow the instructions below:

Create a login account on our website using your business or organizational email address, and provide the first and last name of the primary individual who will be purchasing for the business or organization's tax-exempt purchases.
You must provide a valid, most recent copy of your tax-exempt documentation for each state where exempt products are shipped by emailing documents to support@solutionsstores.com. Tax-exempt status cannot exceed a 24-month period.
Once your documentation has been submitted, they will be reviewed and a determination will be made whether you application is approved for tax exemption. We will notify you via email. Please note that it may take up to 2-business days for your status to be approved or denied. If approved, you will be eligible to make tax-exempt purchases online immediately upon receipt of your email.
You may also contact online customer support by calling during business hours at 1-713-955-2000.
For applicants that are not approved, you will receive a reply email explaining specifically why your application was rejected.
To modify your application once it has been submitted, please reply to the email that you recently sent submitted your updated documents.

Please note:

If you have already made your purchase, we will not be able to refund your taxes for your initial purchase, but we will be able to set up your account for future purchases. New orders will be tax-exempt if you qualify for the tax-exempt program.

Privacy Policy

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.

This policy describes the types of information we may collect from you or that you may provide when you visit the website solutionsstores.com or associated sub-domains (our "Website" or “Websites”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies to information we collect:

On this Website.
In email, text, and other electronic messages between you and this Website.
Through mobile and desktop applications you download from this Website, which provide dedicated non-browser-based interaction between you and this Website.
When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.

It does not apply to information collected by:

Us offline or through any other means, including on any other website or any third party; or
Any third party, including through any application or content (including advertising) that may link to or be accessible from the Website.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time. Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

‍Information We Collect About You and How We Collect It

‍We collect several types of information from and about users of our Website, including information:

That is about you by which you may be personally identified, such as name, postal address, e-mail address, telephone number, customer data, and sales/purchase history ("personal information");
And/or about your internet connection, the equipment you use to access our Website, and usage details.

We collect this information:

Directly from you when you provide it to us.
Automatically as you navigate through the site through cookies and other tracking technologies.‍

Information You Provide to Us

‍The information we collect on or through our Website may include:

Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website, subscribing to our service, posting material, or requesting further services.
Records and copies of your correspondence (including email addresses), if you contact us.
Your responses to surveys that we might ask you to complete for research purposes.
Images for review by our customer service representatives.
Details of transactions you carry out through our Website and of the fulfillment of your orders.
Financial information for placing an order through our Website.
Your search queries on the Website.

You also may provide information to be published or displayed (hereinafter, "posted") on public areas of the Website, or transmitted to other users of the Website or third parties (collectively, "User Contributions"). Your User Contributions are posted on and transmitted to others at your own risk. Please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Website with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

‍Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

Details of your visits to our Website, including traffic data, communication data and the resources that you access and use on the Website.
Information about your computer and internet connection, including your IP address, operating system, and browser type.‍

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

To present our Website and its contents to you.
To provide you with information, products, or services that you request from us.
To fulfill any other purpose for which you provide it.
To provide you with notices about your orders.
To carry out our obligations between you and us, including for billing and collection.
To notify you about changes to our Website or any products or services we offer or provide through it.
To allow you to participate in interactive features on our Website.
In any other way we may describe when you provide the information.
For any other purpose with your consent.

We may also use your information to contact you about goods and services that may be of interest to you.

Disclosure of Your Information

Solutions Pest & Lawn understands we collect personal information about our customers. We take personal privacy very seriously, and will use all reasonable efforts to protect your data including base level encryption and monthly system audits. You personal information is only for use by Solutions Pest & Lawn to provide you with better services. We will not sell your private data to any third party. Personal information that we collect or you provide as described in this privacy policy may be shared with the following for use to improve Solutions Pest & Lawn services and products:

To our subsidiaries and affiliates.
To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets.
To fulfill the purpose for which you provide it.
For any other purpose disclosed by us when you provide the information.

We may also disclose your personal information:

To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
To enforce or apply our terms of use, including for billing and collection purposes.
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Solutions Pest & Lawn, our customers, or others.

We may disclose anonymized aggregate data about our users without restriction in the course of epidemiological research and publishing.

Deletion of Information

If at any time you wish to delete your information please contact us at support@solutionsstores.com and our systems administrator will ensure your information is deleted from our systems.

Credit Card Safe Transactions

Solutions Pest & Lawn strives to keep your information payment safe. In fact, it is safer to use a credit card over the Internet than at a gas station or department store. Our Servers use PCI DSS (Payment Card Industry Data Security Standards), which is one of the safest and widely encrypted technologies on the Internet. We do our best to keep your information private and secure. For questions about a charge that has been made to your credit card, please contact Solutions Pest & Lawn at 1-713-955-2000.

We do our best to protect our customers from fraudulent transactions. Your information is verified through your financial institution. Your billing information must be an exact match so that your bank knows that it is you making the purchase. If the billing address is different on your order from your bank’s records, your transaction may be declined. Please make sure that you verify the Billing Address information and make sure that the financial institution has the most up-to-date address on file.

Declined Credit Cards

Treatment Guarantee

Here at Solutions Pest & Lawn, we strive to satisfy our customer’s needs and make sure that you have the correct products and application techniques that will help eliminate pest issues. We want to make sure that we provide the right Solution for your problems.

Our 100% Treatment Guarantee ensures that the products you are purchasing will control the pests as long as the product is applied correctly as instructed by the label. It may be necessary that you repeat the application in order to control your pest issues. We guarantee that the products and application techniques will control your targeted pest(s). If after proper application you find that you have not gotten control of your targeted pest(s), please contact us at 1-713-955-2000 so that we may assist you and/or offer alternatives.

Our guarantee is contingent on the proper application of the product(s) as stated on the label(s). The product(s) must be stored in a temperature-controlled area so that the shelf life of the product is not compromised. There is no expiration on products but they will lose strength over time. Most pesticides have a shelf life of about 2 years from the time you open them. We rotate our inventory every 90 days in order to make sure you receive the latest product available.

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